• General Princiles

We are driven by the intention to do well, apply our knowledge and grow with our customers.We support our customers in their projects locating and supplying the needed materials. Through our suppliers’ network and strategic partners, we can find solutions for the most different projects.We can create added value by providing the right products for our customers’ needs. Extra material must be ordered for waste, cuts, and material selection. We recommend a minimum of 10% for regular cuts and as much as 30% for diagonal cuts.Natural stone is natural.  Color, veining, and character vary. Samples represent only general features of the quarry. Each shipment is a little different from the other.If customer ordered additional material, it is his responsibility to make sure it matches the current lot. Natural stone is a product of nature and it may have minor imperfections, pits, holes, fill, etc which are considered inherent characteristics of natural stones.

  • Acceptance

Any questions regarding the colour, design, or quality of tiles must be resolved prior to installation. Absolutely no adjustments or returns will be made thereafter. Any questions regarding acceptability must be resolved within 30 days of the date of delivery.

  • Payment Condition

Prices are subject to change.Unit prices and extensions will be confirmed and corrected by the main office. YOU WILL BE NOTIFIED OF ANY CHANGES OR CORRECTIONS BEFORE THE PROCESSING OF YOUR ORDER and payment.

  • Normal Wear Group

As with all tile surfaces, some wearing, crazing, or scratching may occur over a period of time. In addition, RAS Stone suggests that you select a matching coloured or uncoloured grout. You must use grout release before grouting.

  • Special Or Custom Order

10-30% deposit required prior to placement of order. Balance due before shipment as soon as the order is ready and is in the port to draft of BL. Special orders cannot be cancelled or returned.

  • Force Majeure

RAS company shall not be liable for any delay in delivery or suspension or cancellation of performance or other failures of performance hereunder due to any causes beyond its control, including but not limited to, acts of God or government, labour disputes, or inability to secure materials, labour or transportation. In the event of such delay, RAS company’s time for delivery or other performance shall be extended for a period equal to the duration of such delay.

  • Security of your Personal Information

RAS company secures your personal information from unauthorized access, use or disclosure. RAS company secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.  RAS company is committed to protecting user identifiable information that we collect through our contact form. We ensure the most powerful and safe online experience. This Statement of our Privacy Policy applies to the RAS company website and governs data collection and usage. By using the RAS company website, you consent to the data practices described in this statement.

When we ask for your data, we aim to maintain a closer relationship with our customers so that we can respond to your needs or requests more effectively. We guarantee that this information WILL NOT be disclosed to any other organization or company. We are committed to protecting your privacy and making your online experience safer.

  • Changes to this Statement

RAS company will periodically update this Statement of Privacy to take company and customers’  feedback into consideration. It is recommended that you occasionally revisit this Statement to be informed of the process that your information is being protected.

  • Contact Information

RAS company looks forward to receiving your comments about this Statement of Privacy. If you think that we might not be following this Statement, please do contact us via the phone numbers mentioned on the contact form.

  • Cookies

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on a computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

  • Google Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

  • Google Ads

RASSTONE.COM has used Google Analytics features based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.